Privacy Policy — Bettaka Committed to protecting your data

Bettaka (bettaka.co) a trusted online gaming platform serving users in Bangladesh. We understand how valuable your personal information is, and we are fully committed to keeping it private and secure.

This Privacy Policy explains in detail what information Bettaka collects, why it is collected, where it is stored, and how it is used. We encourage you to read it carefully before using the platform.

By creating an account or using Bettaka's services, you agree to this Privacy Policy. If you have any questions, feel free to reach out to our support team — they are available around the clock to help you.

Bettaka collects certain necessary information to deliver its services properly and improve your experience. The types of data collected and their purposes are explained below:

We only collect information that is genuinely needed to provide our services. Collecting excessive or unnecessary data is against Bettaka's policy.

Bettaka uses your information for the following purposes only — no hidden agenda:

• Account management: To support registration, login, and account security.
• Identity Verification (KYC): To verify age and identity, as required under international gaming regulations.
• Payment Processing: To ensure deposits and withdrawals are processed smoothly.
• Customer Support: To promptly address your complaints or questions.
• Promotions & Bonuses: To send you relevant offers based on your preferences (only with your consent).
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Legal obligations: To comply with applicable laws and regulations.
• Platform Development: To analyze usage patterns and improve the overall experience.

Bettaka does not sell your personal information. However, limited data may be shared with trusted partners to deliver our services:

• Payment Processors: With mobile banking providers including bKash, Nagad, and Rocket to process transactions.
• Game Providers: With licensed game software companies that operate our games — only the information strictly necessary.
• Security Services: To detect fraud and ensure cybersecurity.
• Legal authorities: Upon a valid court order or lawful request from a law enforcement agency.
• Analytics Tools: Fully anonymized data is used to monitor platform performance.

Every third-party provider is bound by a strict data protection agreement. They may only use your information for the specific purpose it was shared and nothing else.

Bettaka uses cookies and similar tracking technologies to make your browsing experience smoother and more personalized. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: For login sessions and security purposes — these cannot be disabled.
• Functionality Cookies: To remember your language and preference settings.
• Analytics Cookies: To understand which pages are visited most — anonymously.
• Marketing Cookies: To show you relevant advertisements — you can turn this off at any time.

You can delete or disable cookies at any time through your browser settings. Note that disabling essential cookies may affect some platform features.

Bettaka uses industry-leading technology to keep your data safe. Our security measures include:

• 256-bit SSL Encryption: All data transmissions are encrypted and cannot be read by third parties.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Advanced network firewall to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Data Encryption: All sensitive data stored in our databases is encrypted.
• Access controls: Only authorized personnel may access data on a need-to-know basis.

Bettaka does not retain data longer than necessary. Retention periods are determined by the type of information:

• Account Information: For the duration the account is active, and up to 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction, in compliance with financial regulations.
• Gaming History: Retained for up to 3 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support Contact: Retained for up to 2 years after the issue is resolved.

Once the designated retention period has passed, your data is automatically deleted or fully anonymized.

As a Bettaka user, you have certain important rights over your own data:

To exercise any of these rights, contact our support team. We will respond to your request within 30 days.

Bettaka strictly does not provide services to anyone under 18. We do not knowingly collect personal information from minors.

• Age verification is carried out at the point of registration.
• If we discover that a minor has accidentally created an account, we will immediately delete that account and all associated data.
• If you suspect your child has created an account, please contact us immediately.

Bettaka may update this Privacy Policy when needed. Depending on the nature of the changes, we will notify users accordingly:

• Minor Changes: The update date at the top of this page will be revised accordingly.
• Significant changes: You will be notified by email or through a platform notification.
• Major Updates: You will be notified at least 30 days before any changes take effect.

Continued use of the platform after changes have been made will be considered your acceptance of the updated policy. We encourage you to review this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our Bengali-speaking support team is available around the clock to assist you.